Support Engineer - Crowdskout

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Support Engineer

Crowdskout is looking for an engineer to join our team as a technical support specialist. You will be the first technical response to issues escalated from our primary support team and have the opportunity to be involved in all levels of our big data platform. You will communicate with customers occasionally, but the majority of your communication will be internal with the rest of the engineering team and our customer success team to help resolve and triage issues. You will be asked to work across JavaScript, PHP, and database layers to both immediately fix and to triage problems. You will deploy code into production daily and have an opportunity to become familiar with and get a complete view of a large SaaS software project.

ABOUT YOU:

  • You must have strong communication skills and be able to translate between technical and non-technical people
  • You must have an expert ability to problem solve and debug code
  • You must be well organized and capable of balancing multiple projects at the same time
  • You should be familiar with the full stack of browser applications
  • You should be familiar with databases and be comfortable in SQL
  • You should be familiar in Linux or a command-line environment

WHAT WE LOVE:

  • Familiarity with modern PHP
  • Familiarity with MongoDB or a different document store database
  • Familiarity with Elasticsearch or a different analytical database
  • Production experience at another organization
  • Technical support background and a proven track record of success

ABOUT US:

Crowdskout is the CRM and data analytics platform that powers advocacy and outreach. Crowdskout allows organizations of all sizes to move issues and win campaigns by bringing data under one roof, making it smarter and allowing you to search, segment, visualize and analyze before taking action.

At work, we foster creativity and self-reliance. Everyone is challenged and has the authority to control their own workload and implementation. At the same time, you will be provided constant feedback and the opportunity to work and grow with a talented team.

This position is full-time from our Washington, DC office. Compensation is competitive and commensurate with experience. We provide a full benefits package including medical, dental, 401k with matching, commuter savings, and more.

Apply Now
Department

Engineering and Product

Salary Type

Full-time

Location

Washington, D.C.